TERMS OF SERVICE

Terms of Service

Thank you for visiting our website (cleaningservicesrichlandwa.com). This document outlines the Terms of Service (“Agreement”) for our website and services. It constitutes a binding contract between Cascade Cleaning Services — Richland (“we,” “us,” “our”) and all visitors, users, and customers (“you,” “your,” “client,” or “customer”). If you disagree with these terms or are under the age of eighteen, please refrain from using our site, booking services, or engaging with our company in any way.

We reserve the right to update or modify these terms at any time. Continued use of our website or services signifies your agreement to the most recent version. Please note that our Privacy Policy is a separate document and should be reviewed independently.

Cleaning Services

Cascade Cleaning Services — Richland provides residential and other professional cleaning services. When scheduling online, you will be asked to share your contact details, the type of service requested, and specific information such as home size and number of bathrooms. Please note: All appointments are subject to a 1-2 hour arrival window due to potential delays. Changes in pricing will be reflected on our website and/or communicated via email.

Scheduling & Confirmation

Scheduling a cleaning online does not guarantee that specific date or time. A member of our team will confirm your booking by email or phone. We do our best to accommodate time preferences, but cannot guarantee exact time slots.

If you will not be home during the appointment, arrangements must be made in advance (e.g., key access or security code). If we are unable to access your home due to a lockout or similar issue, a $100 lockout fee will apply.

Payment Terms

Payments can be made by credit or debit card through our client portal or by phone. Your card will only be charged after service is completed. We accept all major card providers and may store card information securely for future billing.

You may choose weekly, bi-weekly, or monthly service plans. Your card on file will be charged after each scheduled cleaning. Additional services may be scheduled through our portal or by contacting us directly.

You agree to be financially responsible for all costs incurred, including any collection fees, legal costs, or attorney fees associated with unpaid balances.

Refunds

We strive for excellence, but if you’re not satisfied with a service, please contact us within 24 hours so we can address the issue. We do not offer refunds but are committed to correcting any errors at no additional cost.

Right to Refuse Service

Cascade Cleaning Services — Richland reserves the right to cancel or deny service for any reason, including but not limited to the presence of weapons, aggressive animals, unsafe conditions, or lack of utilities.

Cancellation Policy

We require at least 24 hours’ notice to cancel or reschedule to avoid a $100 fee. Cancellations made the day before may be subject to a $50 fee. Notice can be given via email, text, or phone call.

If we are denied access without prior notice, a $100 fee will apply.

Security & Access

By booking a cleaning, you grant our team access to your property. If you have a security system, it must be disabled or we must be given proper instructions and codes to access the premises. If security codes are changed, you must inform us to avoid lockouts.

Cascade Cleaning Services — Richland is not liable for any issues arising from keys left in unsecured areas. Keys in our possession will be returned within 48 hours of service termination.

Use of Customer’s Equipment

If you request we use your equipment, you accept full responsibility for its condition and operation. We are not liable for any damage or malfunction. If your equipment is non-functional at the time of service, we may not be able to complete certain tasks unless permitted to use our own.

Special Requests & Limitations

Let us know if you prefer green cleaning products or want us to use your personal supplies. All materials should be easily accessible.

We do not provide mold remediation, biohazard cleanup, or removal of bodily fluids, feces, cat litter boxes, or other hazardous waste.

Limited Liability: We are not liable for damages or injuries resulting from use of your equipment or supplies.

Restricted Areas & Heavy Lifting

For safety, we will not climb above step stools or move items over 35 lbs. If you want cleaning behind or under heavy furniture or appliances, please move them beforehand.

Breakage & Damages

Our cleaners are trained professionals and insured, but accidents can happen. Report any damage or missing items within 24 hours.

Limited Liability: We are not liable for damage due to normal wear and tear, poor installation, or damage to items not disclosed during booking. Please inform us how to handle fragile or irreplaceable items.

Non-Solicitation Agreement

You agree not to hire or attempt to hire any of our cleaners or contractors directly during your service period or for one year after service ends.

Modifications & Assignments

This Agreement may not be transferred, altered, or assigned without our written consent.

Website Use

Our website is provided for scheduling and managing cleaning services. By using our site, you agree not to:

Copy, download, or redistribute content without permission;
Use bots, scraping tools, or similar software;
Interfere with site functionality or security;
Use the site for spam or unsolicited contact;
Harass or threaten our team or users;
Violate our intellectual property rights.

Governing Law

This Agreement is governed by the laws of the State of Washington. If any part of this Agreement is found invalid, the remaining sections remain enforceable.

Electronic Signatures: You agree that electronic agreements and signatures are as valid as physical ones.

Contact Information

For questions or concerns regarding these Terms, please contact us at:

📞 Phone: (509)463-5096

📧 Email: hello@cleaningservicesrichlandwa.com
📍 Address: 713 Jadwin Ave ste 22 Richland, WA 99352