TERMS OF SERVICE

Terms of Service

Effective Date: June 1, 2025
Website: https://www.cleaningservicesrichlandwa.com

This Terms of Service Agreement (“Agreement”) governs the use of our website and the provision of cleaning services by Cascade Cleaning Services — Richland (“Company,” “we,” “us,” or “our”). By accessing our website or scheduling services with us, you (“you,” “your,” “Customer,” or “Client”) agree to be legally bound by the terms of this Agreement. If you do not agree with any part of these terms or are under the age of 18, you are prohibited from using our website or booking services with us.

We reserve the right to amend, update, or modify these Terms at any time. Your continued use of our website or services signifies acceptance of any changes made. Our Privacy Policy is a legally binding and integrated agreement that governs your use of our services in conjunction with these Terms..

1. Cleaning Services

We offer residential and professional cleaning services tailored to customer needs. When booking services, you agree to provide accurate information regarding the size of the premises, the number of bathrooms or rooms, and any relevant details that may impact pricing or scheduling.

All bookings are subject to a 1–2 hour arrival window due to factors beyond our control, including but not limited to traffic, weather, or prior job delays.

Prices are subject to change and will be reflected on our website or communicated directly via email.

2. Scheduling and Confirmation

Scheduling through our online portal or via phone does not guarantee availability. Appointments are not finalized until confirmed by a Company representative via phone, email, or text.

In order to maintain operational efficiency and keep customer costs reasonable, our cleaning schedule is arranged to minimize travel time. Customers requesting a specific appointment time may do so; however, exact times are not guaranteed. We will make reasonable efforts to accommodate such requests based on availability.

Customers are expected to be present at the time of service unless prior arrangements are made to provide secure and uninterrupted access via keys, lockboxes, or entry codes. If our representative is unable to access the premises due to the Customer’s unavailability or lack of access information, a $100 lockout fee will be charged to the card on file.

In the event of delays caused by weather, traffic, etc., our Company permits a one to two-hour arrival window. Customers will be notified via phone or text if our team is significantly delayed beyond this window.

3. Payment Terms

Payment for services must be made by credit or debit card through the client portal on our website, or via phone call. We accept all major credit and debit cards. By using our services, you expressly authorize us to collect and retain your payment information for purposes of processing charges associated with services rendered. Unless otherwise stated in writing, your card will only be charged following the completion of the scheduled cleaning.

We offer multiple service plan options including one-time, weekly, bi-weekly, and monthly cleaning services. Customers must indicate their preferred frequency through our booking system. Enrolled customers in recurring plans authorize us to automatically charge the card on file following each scheduled cleaning. Optional or additional services may be arranged through our booking platform or by contacting us directly for a custom quote; these may be subject to separate charges.

You agree and acknowledge full financial responsibility for all service fees incurred, including charges for additional services, cancellation or lockout penalties, and any unpaid balances. Failure to remit payment in a timely manner may result in the imposition of late fees, interest charges, and collection action. In such cases, you shall be liable for all collection costs incurred by us, including but not limited to attorney’s fees, court costs, and administrative expenses.

4. Refund and Satisfaction Policy

We do not provide monetary refunds for cleaning services rendered, as we are committed to delivering a high standard of professional service. However, we acknowledge that errors or oversights may occasionally occur. Should you find any aspect of the completed cleaning service unsatisfactory, you must notify us via phone or email within twenty-four (24) hours of the appointment.

Upon timely notification, we will make one (1) attempt to return to the property and rectify the issue at no additional cost. The complimentary re-cleaning is limited to the specific areas or concerns reported and is provided solely at our discretion. This remedy is exclusive and in lieu of any other satisfaction guarantees, refunds, or credits. Failure to notify us within the specified period waives your right to any corrective service.

5. Right to Refuse or Discontinue Service

We reserve the right to refuse, suspend, discontinue, or terminate service at any time, with or without notice, if in our sole discretion such action is necessary to protect the health, safety, or integrity of our staff, contractors, or Company.

Our personnel are prohibited from working in environments that include but are not limited to:

Presence of firearms, weapons, or illegal substances
Aggressive or threatening pets or individuals
Excessive clutter or unsanitary conditions that may pose health risks
Lack of essential utilities such as water or electricity
Any hazardous or unsafe condition determined by our team

If our representative or subcontractor determines upon arrival that the service cannot be performed due to any of the above reasons, you will be charged a $100 cancellation fee. This fee will be charged to the payment method on file and is non-refundable.

We also reserve the right to permanently discontinue service to any customer who repeatedly violates these conditions or exhibits conduct that we determine to be hostile, abusive, or uncooperative.

6. Cancellation, Rescheduling, and Lockouts

To maintain scheduling integrity and ensure fairness for all clients, we enforce strict cancellation and rescheduling policies. Customers must notify us of any changes to their appointments in accordance with the following:

24-Hour Notice Requirement: A minimum of twenty-four (24) hours’ advance notice is required for cancellations or rescheduling. Failure to do so will result in a $100.00 cancellation fee, which will be charged to the card on file.
Day-Prior Cancellations: Cancellations made the day before the scheduled service, but still more than 24 hours in advance, may incur a minimum $50.00 cancellation fee. The exact amount will depend on how close to the scheduled time the cancellation is received.
Notification Methods: Acceptable methods for cancellation or rescheduling include email, text message, or phone call to our official contact lines. Failure to communicate via these methods will result in the applicable cancellation fee.
Same-Day Cancellations and Lockouts: If the cancellation occurs within 24 hours of the scheduled cleaning, or if our personnel are unable to access the property upon arrival due to the absence of the Customer, lack of entry access (e.g., no code or key provided), being turned away at the door, or any other unannounced refusal of service, a $100.00 lockout fee will be automatically charged.

Repeated last-minute cancellations, failure to provide notice, or occurrences of lockouts may result in suspension or permanent discontinuation of services at our sole discretion.

7. Access, Keys, and Security Systems

By scheduling cleaning services with us, you authorize our Company, its employees, representatives, or subcontractors to enter your property at the scheduled time to perform the requested services.

If your premises is protected by a security system, you must provide us with clear instructions on how to disarm, disable, or bypass the alarm system before your scheduled appointment. You may choose to disarm the system manually or supply us with functioning codes and entry procedures. It is your responsibility to promptly update us if the access code or procedure changes prior to the service date. Failure to provide proper instructions may result in a lockout and trigger a cancellation fee as defined in Section 6.

If you prefer to leave a key or other method of access (e.g., under a mat, in an unlocked location, etc.), you do so entirely at your own risk. Cascade Cleaning Services — Richland disclaims all liability for theft, loss, or damage that may result from keys or codes being stored in unsecured or publicly accessible areas.

Upon cancellation or termination of your recurring services, all customer keys in our possession will be returned within forty-eight (48) business hours or the next business day, whichever is later. All returns will be confirmed in writing or delivered in a secure manner as reasonably determined by us.

8. Use of Customer’s Equipment and Products

If you request that our staff use your personal cleaning equipment or supplies—including but not limited to vacuums, mops, sprays, or other tools—you acknowledge and agree to the following terms:

You are solely responsible for ensuring that your equipment is in proper working condition prior to the scheduled appointment.
Cascade Cleaning Services — Richland, including its owners, employees, agents, and subcontractors, shall not be held liable for any malfunction, defect, damage, or incomplete results arising from the use of your equipment or products.
We do not provide maintenance, inspection, or operational checks on customer-provided equipment and assume no responsibility for its reliability.
We will not repair, replace, reimburse, or compensate you for any personal equipment that is damaged or becomes inoperable before, during, or after our use.
If your equipment is deemed unsafe, faulty, or unusable at the time of service, and you do not permit our staff to substitute with company-provided tools, we reserve the right to modify the service or cancel the appointment entirely, which may result in applicable cancellation or lockout fees.

9. Special Requests, Exclusions, and Limitations

If you require us to use green cleaning products or specific hypoallergenic alternatives, you must notify us in advance of the scheduled cleaning. All personal products must be readily accessible and clearly labeled with usage instructions to ensure safe and effective service.

If you prefer our representatives use your personal cleaning supplies or chemicals, you are responsible for ensuring that such supplies are safe, functional, and appropriate for the intended surfaces. Failure to provide adequate products may result in a reduction of service scope or the application of additional fees should we need to substitute or reschedule.

Excluded Services:

Cascade Cleaning Services — Richland does not provide the following services under any circumstances:

Mold or mildew remediation
Hoarding cleanup or excessive clutter removal
Hazardous or biohazard waste removal
Cleaning of blood, feces, vomit, urine, cat litter boxes, animal cages, or any excrement
Bird cages or similar unsanitary environments

Limited Liability:

Neither Cascade Cleaning Services — Richland nor its owners, employees, representatives, or subcontractors shall be held liable for damage, injury, loss, or failure to perform cleaning due to the use of customer-provided equipment or cleaning materials. The Customer expressly agrees to indemnify and hold harmless the Company and its affiliates from any claims, damages, expenses, or liabilities—including but not limited to bodily injury, property damage, chemical exposure, or allergic reactions—arising out of or in connection with the use of such products or equipment, whether known or unknown at the time of service.

10. Heavy Lifting and Inaccessible Areas

Due to occupational safety standards and liability constraints, our employees and representatives are strictly prohibited from performing any tasks that involve climbing beyond a step stool or accessing elevated, unstable, or outdoor structures.

Additionally, our team is not permitted to lift, move, or otherwise manipulate any item exceeding thirty-five (35) pounds in weight. This includes but is not limited to large furniture, appliances, artwork, or decorative fixtures. If you require cleaning in areas behind or beneath such objects, you must move those items prior to the start of service.

Failure to do so may result in skipped areas or a reduced scope of service. We reserve the right to decline service requests that would violate these restrictions or pose undue risk to our personnel.

11. Breakage, Loss, and Damages

Our cleaning personnel are experienced professionals and carry appropriate insurance. We strive to exercise reasonable care while working on your premises. However, in the event of accidental damage or loss, incidents must be reported to us in writing via email or by phone within twenty-four (24) hours of the completed service.

Limited Liability:
You acknowledge and agree that Cascade Cleaning Services — Richland, including its owners, employees, agents, and subcontractors, shall not be liable for:

Normal wear and tear resulting from routine cleaning activities;
Damage to items improperly installed, affixed, or already in a compromised or fragile condition;
Personal items of exceptional value (including artwork, collectibles, heirlooms, or antiques) not expressly disclosed to us in writing prior to the cleaning appointment.

Customer Instructions for Fragile Goods:
You are responsible for identifying and providing instructions for the handling of valuable or delicate items before the start of service. These items must be properly labeled or removed from cleaning areas if they are deemed irreplaceable or require special treatment.

Cascade Cleaning Services — Richland reserves the right to refuse to handle items we believe to be excessively fragile or unsafe for routine cleaning.

Our total liability for any claim related to damage or loss during service shall not exceed the total fees paid by the Customer for the specific appointment in question.

12. Non-Solicitation Agreement

You agree that during the term of this Agreement and for a period of one (1) year immediately following its termination or expiration, you shall not, directly or indirectly, solicit, hire, engage, or attempt to solicit or engage any employee, contractor, agent, or affiliate of Cascade Cleaning Services — Richland for the purpose of providing similar cleaning or related services independently of our Company.

This restriction includes inducing or encouraging such individuals to terminate their relationship with us for your personal benefit or the benefit of a third party. Any such solicitation, whether formal or informal, shall be deemed a material breach of this Agreement.

In the event of a violation, you agree to pay liquidated damages to Cascade Cleaning Services — Richland in the amount of $2,500 per incident, which is acknowledged as a reasonable estimation of harm and not a penalty. We reserve the right to pursue additional remedies available under law or equity.

13. Modifications and Assignment

You understand and agree that this Agreement, including any rights or obligations arising from it, may not be assigned, transferred, sold, or otherwise modified by you without the prior written consent of an authorized representative of Cascade Cleaning Services — Richland. Any attempt to assign or modify this Agreement without such consent shall be null and void and may constitute a material breach of contract.

14. Website Use

Our website is intended to serve as a user-friendly platform for the lawful and legitimate scheduling, management, and inquiry of cleaning services offered by Cascade Cleaning Services — Richland. By using our website, you agree to comply with all applicable laws and these Terms.

To protect our business, intellectual property, and user base, you are strictly prohibited from engaging in any of the following activities:

Downloading, copying, duplicating, or transmitting any portion of our website content without express written permission;
Using data mining, extraction tools, bots, or any automated means to access, scrape, or collect data from our website;
Engaging in unauthorized framing, mirroring, or manipulation of navigational technology on our platform;
Registering, subscribing, unsubscribing, or attempting to register, subscribe, or unsubscribe any other person, user, or entity for our services without their explicit consent;
Using our website or its contents for any purpose other than its intended function, including for the purpose of unauthorized marketing or email solicitation;
Harassing, stalking, bullying, intimidating, or threatening behavior toward our Company, employees, affiliates, contractors, customers, or users;
Violating or infringing upon the intellectual property or proprietary rights of our Company or any third party;
Compromising, impeding, obstructing, disabling, disrupting, or otherwise interfering with the availability, performance, functionality, security, or stability of our website, its server, or any systems supporting its operations.

Any violation of these terms may result in immediate suspension or termination of access to our website, and may subject the offender to civil and/or criminal liability under applicable laws.

15. Resident Interference Policy

In order to maintain a high standard of service and ensure the safety, efficiency, and effectiveness of our cleaning professionals, Cascade Cleaning Services — Richland requires that residents present at the time of service must not interfere with cleaning activities.

If residents are present during a scheduled cleaning appointment, the following conditions apply:

Non-Interference Required: Residents must remain in a separate room or area of the property during cleaning and are expected to avoid disrupting the process (e.g., walking through freshly mopped floors, obstructing access to rooms, or interacting with cleaners during active tasks).

Safety and Efficiency: Cleaners must be able to move freely and complete tasks without interruption. Delays or repeated interference may result in the cleaner being unable to complete the service.

Reduced Scope or Rescheduling: If interference from residents makes it impossible to complete the cleaning to our professional standards, our staff may adjust the scope of work, skip areas, or in some cases, end the visit early. No refunds will be issued for partial cleanings under these circumstances.

Lockout or Disruption Fee: In cases where interference prevents us from performing the service as scheduled, a $100 disruption fee may be charged to the card on file.

We appreciate your cooperation in helping our cleaning professionals perform their job safely, thoroughly, and without distraction. If residents must be present, they must remain in one designated space until the cleaning is completed in all other areas.

16. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law provisions. In the event that any clause, section, or provision of this Agreement is deemed invalid, unlawful, or unenforceable under applicable law or by court order, such provision shall be construed and enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

Any provision found to be invalid shall be interpreted or revised, if possible, to preserve its intent and legality without impairing the remainder of the Agreement.

17. Electronic Signature and Acceptance

Each party to this Agreement acknowledges and agrees that this Agreement, and any documents related to the provision of services by Cascade Cleaning Services — Richland, may be executed and delivered by electronic means, including but not limited to emails, online checkboxes, typed names, or digital signature software.

All electronic signatures associated with this Agreement shall be deemed legally binding and shall carry the same force and effect as a handwritten signature under applicable federal and state laws, including the U.S. Electronic Signatures in Global and National Commerce (E-SIGN) Act and the Uniform Electronic Transactions Act (UETA).

18. Contact Information

Cascade Cleaning Services — Richland
📍 713 Jadwin Ave, Suite 22, Richland, WA 99352
📞 (509) 463-5096
📧 hello@cleaningservicesrichlandwa.com
🌐 https://www.cleaningservicesrichlandwa.com